lincare return policy

At the time I had Anthem Blue Cross Insurance. The right DME provider can help you with your equipment needs so you are able to live a more comfortable, independent, and active life. Get our best discounts and deals from our emails! High Frequency Chest Wall Oscillation (HFCWO). Sometime I find new unused supplies on EBay that I could purchase. When we called them to see why they didn't show up they got very ugly and mean. When you join forces with Lincare, know that you won't be treated like a number. And I had to use bottles till they picked up more the next day Thanks, Milena Alexander, Issaquah WA Should you have any other questions, please contact me at [protected]. Tip for consumers:Don't use them, their service is horrible. Copyright 1999-2023 US Expediters, Inc. All Rights Reserved. Never will use again. Needless to say, I myself went into a personal tailspin. Products used:Oxygen, and consular, regulators, I have spent hours trying to set up automatic payments for a $3.45 monthly payment. The phone number they gave (that I'm calling) is *******755. If you are looking for comfort and mobility, uScoot USA can help you find the right fit. Linking to a third party site does not constitute an endorsement by Company, If you have a choice of vendors run away from this company. He also confirmed that it won't be any other invoices after the initial month already paid. When will I receive my refund check? By exiting our site and going to an affiliate site you are acknowledging these services/products are notprovided by Lincare and will not be covered by insurance. I thought that everything was ok until I received a bill and was told that I owe them money! Gain trust and grow your business with customer reviews. I have been without supplies for some time now, and started re-using and recycling my husband's c-pap supplies when he receives new supplies for his machine. My son and I had to carry the bottles from truck/van to house which was BS, then he gave me only 1 yes 1 cannula My daughter needed medical equipment NOW. I finally sent a letter to my Medicare Advantage and also Medicare. This request has been going on all these 5 years. Strive to make a difference in every patients life - every day. This is a complain against Lincare Inc. of Spokane, WA that is requesting for 5 months to send payments for a CPAP device that I don't have. I was a Lincare customer for 3 years and it was an awful experience. Now you can get reliable, real-time results from home. however we never recieved a bill. On April 4, 2016 my husband talked to a Lisa she told him the New machine would arrive along with his supplies and someone would call him to walk him thru the use of the machine. Whether you rent or purchase equipment, you may be responsible for 20% of the cost of the equipment, unless you have a supplemental insurance that may pay all or a portion of the out-of-pocket cost after meeting your Part B deductible. Because of my mental illness I was either in bed unable to function or in the hospital during those calls. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Lincare Holdings. Oklahoma City ok may 2016 When I finally decided to call it quits and try leaving an order for my medical supplies via their voice mail, the message said the voice mail box was full. My sleep clinic simply changed me to a new supplier and I am now very, very happy with them. Your health is important to us, and so is your peace of mind. ! Contact our PAP supply department at 888-544-2715 for a return label to mail back the supplies. We pride ourselves on building one-on-one relationships and working with you to develop a treatment plan that fits your health needs and schedule. I was told that someone would be out to look at it. What a ripoff. Please read our Cookie Policy to learn more. I'm afraid the only decent comment I may offer of this location (4405 Stewart Ave SUITE B, Wausau, WI 54401) is for the on-site therapist, Jamie. 10. I have been waiting for these Filters, since Jan. 27, 2016, , I keep getting the run around about them. Folks don't get locked in to a 5 year term with linnocare and trust me you will not be satisfied, Products used:I was stuck with a old used machine thats gross. It was then 5:32pm I get a call from an employee who told me traffic was bad so it would be between 11 am and 1 pm on 3/8/16 and my normal driver would handle it and hung up. Our comprehensively trained dieticians help feed those who can't consume the calories they need. In the ever-changing world of healthcarefrom new product innovations to breakthroughs in disease managementLincare has its finger on the pulse of the latest medical developments to keep you up to date and in the know. On moving to New York we had to switch to Lincare for her oxygen needs. ! For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. I'm not indigent like some of your customers, I don't accept incompetence. Sitejabbers sole mission is to increase online transparency for buyers and businesses, Sitejabber has helped over 200M buyers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. We did our best to keep the one on one trade rule so we did not have a repete of the situation . Most insurers, including Medicare, Medicaid, and private insurance carriers, offer some degree of coverage for durable medical equipment. If the product you purchased has defective materials and/or workmanship, please contact us first for troubleshooting and then, if required, an RMA# will be issued to you via email. 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On April 14th I gave up and returned the CPAP machine. They have poor customer care and hang up on customers repeatedly, Yes, Lincare is fraudulent. While hospice has provided a new oxygen concentrator, they had not been out to inspect and hook it up. Methuen, MA. Our healthcare professionals are dedicated to delivering outstanding care and service through our team mantra: CADUCaring, Accountable, Dedicated, and United. Not only is her desk always a wreck, seemingly always strewn with Over the last 3 months I have been having trouble getting my billing correct with Lincare in Lufkin Texas. The current call time waiting is 20 minutes and still going. Apparently the local office didn't inform the CPAP supply center that I had changed from nasal pillows to a full face mask as the CPAP suply center sent nasal pillows. Insurers may also require you to submit this documentation as proof you have met the daily and weekly minimums for health insurance coverage. I moved my mother to Delmar, New York from Connecticut. WA state. Lincare is the leading respiratory supplier in the country, serving nearly 2 million patients from the comfort of their homes. Nordstrom has a good return policy with an exception of a "case by case" basis which is rather vague. Firstly avoid this company if possible. Totally unacceptable. I just can't stand Lincare, and they're the only game in town. 53 reviews of Lincare "I agree with the poster who said Lincare reps are rude, unresponsive, and the place should be shut down. Now, 29 days later, they discover they need a yet another form signed before I can have service. Michell W was very helpful of obtaining my new mask and contacted me about the process when I will be receiving my full equipment,. CPAP suppliers that are not contracted providers under the Medicare Competitive Bidding program may have elected to discontinue furnishing items to Medicare beneficiaries in the affected competitive bidding area. In the fall of 2022, we'll be introducing a new patient portal with more functionality, to learn more about what's to come click here . When I state "Lincare", I am referring to the local West Springfield, MA office. Living with speech disorders can be isolating, which is why we are committed to helping you gain the power to communicate and connect. We're transforming how respiratory care is delivered in the home to provide comfort, convenience, and the utmost in personalized care. You have 60 days to return unopened supplies. No call 5thn time, she was on the other line and would call me back. Affiliated entities of Lincare offer a variety of additional services to help patients throughout treatment. LINCARE, NORCO, AND SUPPLIER WILL REPLACE IT. Our PT/INR at-home testing allows Warfarin patients to monitor their blood anticoagulation levels at home. Business Incorporated: Now I checked with them September 2015. One the 14th of December I contacted your Visalia office to see about getting supplies once again now that I have insurance. CPAP.com will not be able to offer an exchange or refund for a product under recall. ID it said it couldn't find my account. I . CPAP.com will accept returns on any unopened product within 30 days of the original ship date. Excellent personal service when I had to go down to Farmingdale New Jersey to fix my machine or to get a new one very easy to contact and to get supplies when needed once again thank you for the excellent customer service as always. Posting a thorough return policy can help you reduce that percentage and retain more customers. The Lincare Patient Portal is our online system that gives you access to everything you need to keep your treatment on track and up to date. show. but is solely provided for additional information. Beyond Frustrating. DONNA, I REPLACE THE FILTER BY ASKING MY SUPPLIER, THEY USUALLY ARE VERY ACCOMADATING AND GIVE ME ONE. Lincare employs strenuous infection control protocols to ensure that your safety and well-being remain intact. Way to go. Electronic Prescriptions and Electronic Ordering, RX Unit of Measure Quantity Conversion Chart. Lincare also maintains accreditation for medical equipment management and pharmacy services. Complimentary delivery straight to your door. Please note that any associated shipping cost to return merchandise to CPAP.com is not covered in any warranty situation. It came with an insensitive & rudely written letter demanding immediate payment. Empty the tanks. One of your employees ( I believe Cathy is her name) called many time to my home regarding insurance and payment. He goes back to see Dr. Mariglio May 6, 2016 for a follow up and he is still not using the machine ! This happened at least twice a night, most nights more than twice. Well, two weeks later, they haven't done that either! How can they still be in business! So when I got in my car I called them back ( I am on oxygen 24/7). Our nebulizer therapy delivers medication directly to your lungs so you can inhale and exhale more freely. Unfortunately with Covered California choices are limited and the insurance world has become very people unfriendly. Leave the valve open to allow all oxygen to drain. Products used:Resmed CPAC and Airfit Full Mask, Kelly Wood went out of her way to help me. but eventually, a couple of months ago, I spoke to someone in their billing department and explained their mistake. All orders are shipped FOB Paterson, NJ (unless other terms have been prior negotiated and approved by Reliant Ribbons Bows and Trims Management) Unless otherwise specified all orders are . Years in Business: 35. Business Started: 12/2/1987. This icon indicates that you are leaving the Company's website. Two months later I was billed by direct withdraw from my checking with no further services rendered, nor authorization. Our trusted oxygen solutions can improve oxygen intake, improve breathing, increase stamina, and enhance your overall quality of life. But this morning, I've phoned them (so far) 5 times, and each time, I end up with their endless "hold music" loop until I hear either dead silence or get disconnected. Claim your listing for free to respond to reviews, update your profile and manage your listing. I am having the same problem, Dr ordered new machine for me, I needed new supplies so they send me the supplies for the machine I had 5 years ago. They have my phone number and email address on file, but have never called or emailed me about this (and they haven't joined me in the 21st century -- no email address or simple online chat box where you can address issues like this. This company needs to not be in business, especially with such vulnerable customers who depend on them. I am appalled at the attitude of this person and I hope it's not a reflection company wide. At least call me and inform me you do not want me as a customer. Avoid Lincare at all costs - their fulfillment and billing practices are the worst in the industry. Then tried to pay it online b We offer a variety of home health care services so you can find the one that best fits your needs and lifestyle. My wife has went by their office several times to try to correct this problem and it still is happening. We tailor our pediatric treatments, whether they need respiratory therapy, enteral feeding pumps and supplies, apnea monitors and more. Check with us to be sure! At Lincare, we take a patient-first approach in offering services and solutions tailored to each individual's specific healthcare needs. Please note, if you live outside of the contiguous 48 United States, CPAP.com will not be able to send you a return label. For most people, the cost of healthcare is a significant concern. THAT did not give me a warm, fuzzy feeling. My mom has several severe medical conditions and requires oxygen to live. No call the next 3 times I called went to the music hold. In addition to the standard usage requirements, some insurers, including Medicare, require periodic visits to your practitioner to confirm the effectiveness and ongoing necessity of your treatment. This fixed the problem and I was good for a week before my mask was leaking because it was time for a new pillow (I believe that is what they are called. of Medicare-covered, home-delivered CPAP supplies: All material on this page are the property of LincareCPAP. Non-invasive and invasive home ventilation can reduce the effort needed to breathe for patients with chronic respiratory failure. Supplies didn't arrive on time, and worse, Lincare will double and triple bill you for the same service; they bill your insurance plan and if the plan doesn't pay immediately, Lincare will write you that your account is past due and if you don't pay within 10 days, they will send you to a collections agency. Finally they told me their computer doesn't show any mistake, so I had to make time and take time from my ill daughter, to prove their error. Absolutely useless! Find a variety of durable medical equipment, from mobility aids to sleep therapy supplies. My insurance company was paying for my machine and supplies. And as I told Cathy I do once again have insurance. You may also need to remove the regulator. From an insurance standpoint, that could mean your DME is only covered by insurance if you use it regularly and as prescribed by your practitioner. Care Check is a complimentary service that leverages education and early intervention to slow the progression of COPD. At Lincare, we offer positive airway pressure (PAP) treatment to OSA patients so you can breathe more easily as you sleep and live more freely when you're awake. A company'Parent benefits's PTO policy works, you need to know the amount of paid time off your employer provides you, how you earn or accrue that time and . My husband is not sleeping well because of not having a right machine and supplies . Lincare decided to show up with no warning while my mom was home alone and took her oxygen concentrator AND her nasal cannula. Reviewers complaining about LinCare most frequently mention customer service, cpap supplies, and insurance company problems. The CPAP.com Return Policy governs all items purchased without a 30 day risk free option. They do not appreciate nor deserve anyone's business. I would absolutely recommend AGAINST doing business with this company (and to top it all off, most of their customer care and billing staff are rude, obnoxious, and disrespectful, and they don't ever return any promised phone calls). She has acted in a very unprofessional manner. Desired resolution: company to empty their voice mail box and answer the phone. This continued to happen so I went to Lincare. I've been dealing with them for only 3 months and they are terrible. This letter also contains instructions for Lincare to make payment of the CMP amount. Tina came out from office said we are so sorry that no one called you back she made call to doctor and was so understanding. Is that why Lincare can treat people the way they do is because there is no competition. Durable medical equipment (DME) is a medically necessary, prescribed device or supplies designed for extended use in the home. Frequent self-INR testing can also minimize the risk of bleeding and clotting. That's why Lincare is committed to delivering quality respiratory therapy to patients through our broad suite of home medical services. Totally exasperating! Interest paid to the financing company can not be refunded. Even worse, I had double paid so many bills already that I had a credit -- and rather than refund me that credit, or apply that credit to their next attempt to double bill me, they simply ignored that credit until I called and asked them to send me a refund check. I have called lincare in chelmsford ma six times to check on the status of my portable concentrator. Affiliated entities of Lincare offer a variety of additional services to help patients throughout treatment. Especially the Ballston Lake office. Lincare was founded on the belief that through patient education and clinical support, we can improve patient compliance with physicians'. I called Lincare and spoke with Michelle and she started giving me excuses from its the home office to they did not see it and whatever else. Many health conditions can limit your independence in the home and your ability to engage in the activities you most enjoy. Medicare pays 80%. I have made a complete history, day by day, hour by hour at times. The second bill from them the following month was again, rude & demanding. BBB File Opened: 8/9/1994. I sent them the 2nd of 3 installments. Lincare Pharmacy Services delivers your medications straight to your home when you need them. They seem clueless with any changes. Local office referred me to corporate office, referred me to person who helps with unresolved issues. The only way to stop this company is to take action. To avoid this, we make every effort to help you be sure of the sizes and features of all items prior to purchase. Billing number had me on hold twice for 30 minutes. That's why Lincare provides a variety of oxygen products and delivery methods tailored to serve your individual needs, lifestyle, and treatment goals. It was definintely LINCARE. I didn't notice until they sent me a bill for several hundred dollars (without any explanation, itemized invoice, or any references at all just a pink-colored form letter to "pay the delinquent account". Normally with a cpap its a 1e month rent to own. LinCare ranks 47th among Home Care sites. I called them many times before I could actually speak with a person. How often should a concertrator for home use be cleaned and how? We know having a respiratory illness doesn't define who you are. I'm so glad to have them in my area. The manufacturer determines if the item will be replaced or repaired, CPAP.com cannot supersede the manufacturers decision. Arthur Roberts In February the hose kept coming off the elbow at the mask or the elbow would come out. Thank you Disgruntled Brian Lord. Had used the local office with success many times before Lincare . And I'm on hold for 45 minutes 4th time, the person handling my account does not work there anymore but I will get a call back from the new account manager. I had brain surgery needing my cpap afterwards and they never even returned my call. Failure to comply with your therapy may result in you having to pay for your treatment. Never once in two years have they returned my calls. Depending on your medical need, you may be covered for equipment rentaland you may even have the option to purchase the equipment. Website doesn't recognize customer ID, rejects enrollment. Unauthorized charges phone call wait time, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. i will more than happy pay what is owed in a timely manner to the best of our abiltiy however is it common practice to get harrassed even before we get a bill? That was done and AMERICAN HOMEPATIENT said that they would send a request for my sleep study and any other paperwork that way needed to transfer. 13235 N Promenade Blvd, Stafford, TX 77477. This is messing up people healthcare! We measure real results based on patient feedback and experiences. Paid time off (PTO) is a benefit an employer provides their employees that allows them to receive payment for the time they take off work for vacation, personal days, sick time and holidays. I purchased a C-Pap machine from your company I believe around 3 years ago from your Visalia California office. My husband Brian just got Medicare on Dec. 1, 2015 he called Crystal at the Reading, Pa office to order his supplies when she told him that he needed to see the Respiratory Dr. On March 16, 2016 we seen Dr Mariglio in Wyomissing, Pa He put a request in for a new machine and new supplies because my husband told him how he has to TAPE his mask and hose together for 3 months now while he waited to get insurance. I have primary group health insurance, and a secondary group health insurance policy (like many people do). Linking to a third party site does not constitute an endorsement by Company, Refer to Company's Terms and Conditionsof Use for more information. I appreciate others getting more information about natural sleep apnea solutions. They were supposed to warn me, but all these months they continued to send me these supplies! Refer to Company's Terms and Conditionsof Use for more information. Please email us or call 888-505-0212 and a care team member will be happy to assist with troubleshooting and diagnosis. They do not care and neither do the girl answering in okc. do you sleep well ? Whatever your lifestyle, we offer a variety of care options and home health supplies to fit your needs. We were told it was because of changes in the Denver are and how they were having with the adjustment. This complaint was posted by a verified customer. Just because you wear a medium mask in one model, do not assume you wear a medium in another. In trying to get my problem solved I did not receive return phone calls and was passed from phone transfer to transfer when I did contact a person. Our Continuous Positive Airway Pressure (CPAP) machines help keep your airways open at night. The 30 day refund window is counted from the day CPAP.com ships the product to the purchaser until the time the purchaser ships the product back to CPAP.com. After the company received a doctors referral for oxygen on Monday, it still hadn't been delivered by Friday. While you may find the information provided on this site helpful, please understand that it is not in any way intended to replace the advice of a physician or medical professional. Ut after 6 attempts to enter my cust. On 12/10/2015 I was going to order from AMERICAN HOMEPATIENT and called and they said that the sleep study had never been send to them. This will surely increase the credibility of your complaint. If you are not able to meet the demand of people refer them to a different company. Find a variety of durable medical equipment, from mobility aids to sleep therapy supplies. I have no choice. I am still unable to get through to order what I need. (Long story) But he made it clear that he did not care about my husband's health. Please read our, Learn more about Lincare's Safety Precautions, Learn more about What's Happening at Lincare, High-Frequency Chest Wall Oscillation (HFCWO). They set you up a billed before receiving supplies/slow. They suck. I can buy them from sleep Direct online for $35.00. Most recent invoices (November 2015) were accompanied by warnings that my account will be forwarded to a collection agency if I don't pay immediately. We believe in promoting patient education and building solid relationships with our patients and their families, practitioners, and caregivers. It took Lincare three months to fill my CPAP order. Never happened! Browse our out-of-pocket services and learn how you can thrive throughout your treatment. Remote cardiac services help a practitioner understand the condition of a patient's heart to provide better care. * *Excluding the following areas: Baton Rouge, LA, Honolulu, HI, Poughkeepsie-Newburgh-Middletown, NY, and Scranton-Wilkes-Barre, PA. Thank you for your interest in renting an oxygen concentrator! are there any positive ones i can read. Contact Us. Buyer beware! First I had to fax my RX and sleep study three times before they admitted they had it. 686 reviews for LinCare, 1.5 stars: 'Absolutely useless! To learn more about reviews and trust on sitejabber.com, visit our, Backed by the National Science Foundation, They are worthless and have been billing my, Unfortunate I can't leave a negative 5 star review that they deserve. It is obvious that they try to get some extra money from me for services that I didn't receive but I cannot afford to pay just to leave me alone. Fortunately, Medicare Part B covers durable medical equipment as long as the equipment has been deemed medically necessary by your prescribing practitioner and meets other required criteria. Join thousands of customers who enjoy the convenience This is a requirement for DME durable medical equipment suppliers for Medicare contracts. Why not have zero Stars because they don't even deserve one. Our dedicated team is committed to producing high-quality treatment outcomes. Note that insurance does not cover the below products and services. Zeth Tiktok Baby Momma, 1001 Things You Never Knew Existed Catalog Request, Forms Themes Of Sculpture In Region 1, Articles L